Return and Refund Policy

Return and Refund Policy — TBM Store PK

Customer satisfaction is our priority at TBM Store PK (Powered by The Business Milestone). We understand that buying apparel online requires trust, which is why we offer a transparent, stress-free return and exchange procedure.

  1. 7-Day Return & Exchange Window
    You have the right to request a return or a product exchange within 7 days of receiving your package. Returns are fully applicable if the item you received falls under any of these categories:
  • Arrived in a physically damaged condition.
  • Wrong product, wrong size, or incorrect color variations sent relative to your invoice.
  • Major structural fabric flaws or clear stitching defects.
  1. Return Conditions & Eligibility
    To qualify for a refund or cross-exchange, the items must satisfy the following conditions:
  • The apparel must be completely unused, unwashed, and unworn.
  • All original brand tags, labels, and packaging elements must remain perfectly intact.
  • Unstitched fabrics (such as our 7-meter Khaddar or Lawn suits) must remain completely uncut and unstitched.
  • Change of Mind: Due to the custom curation of our traditional collections and logistics rules, we do not accept returns for change of mind or subjective color preferences once an unstitched item has been opened. We ensure real, high-resolution product photos are displayed on our store to help your selection.
  1. Step-by-Step Return Process
  • Step 1 (Initiation): Message our customer support team on WhatsApp at 0340 0552829 within 7 days of delivery.
  • Step 2 (Documentation): Provide a clear photograph or brief video snippet highlighting the defect, damage, or mismatch along with a photo of your courier shipping label.
  • Step 3 (Pickup Routing): Once our helpdesk validates the issue, we will coordinate a reverse-pickup arrangement via Leopard or TCS right from your doorstep, or advise you on processing the return package.
  • Step 4 (Resolution): After the returned product arrives back at our logistics hub and undergoes an inspection, your new exchange or final refund will be settled within 5 to 7 working days.
  1. Refund Settlements & Logistics Charges
  • Refund Channels: For Cash on Delivery (COD) orders, your cleared refund amount will be credited directly to your specified JazzCash, EasyPaisa, or local Pakistani bank account.
  • Shipping Costs: Original delivery logistics costs are non-refundable. In cases involving a defective or completely incorrect item shipment on our part, return pickup fees will not be charged to the customer.

Contact Us
To initiate a return request, please contact our retail desk directly:

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